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Administrator, Project Management System

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Marketing
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180838 Requisition #
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About Herbalife Nutrition

 

Herbalife Nutrition is a global nutrition company whose purpose is to make the world healthier and happier.  We have been on a mission for nutrition - changing people's lives with great nutrition products & programs - since 1980. Together with our Herbalife Nutrition independent distributors, we are committed to providing solutions to the worldwide problems of poor nutrition and obesity, an aging population, skyrocketing public healthcare costs and a rise in entrepreneurs of all ages.  Herbalife Nutrition offers high-quality, science-backed products, most of which are produced in Company-operated facilities, one-on-one coaching with an Herbalife Nutrition independent distributor, and a supportive community approach that inspires customers to embrace a healthier, more active lifestyle.

 

Herbalife Nutrition’s targeted nutrition, weight-management, energy and fitness and personal care products are available exclusively to and through dedicated distributors in more than 90 countries.  

Through our corporate social responsibility efforts, Herbalife Nutrition supports the Herbalife Family Foundation (HFF) and its Casa Herbalife programs to help bring good nutrition to children in need. Herbalife Nutrition is also proud to sponsor more than 190 world-class athletes, teams and events around the globe, including Cristiano Ronaldo, the LA Galaxy, and numerous Olympic teams.

Herbalife has over 8,000 employees worldwide, and our shares are traded on the New York Stock Exchange (NYSE: HLF) with net sales of approximately $4.4 billion in 2017. To learn more, visit Herbalife.com or IAmHerbalife.com.

POSITION SUMMARY STATEMENT:

 

Herbalife Nutrition is looking for a proven, driven and motivated Project Management (PM) Software Administrator to play a critical role in the North America Marketing organization. 

 

The primary role of this position is to increase the effectiveness of North American (NAM) Creative Services group’s Portfolio and Project Management processes and toolset by providing administrative support.  He or She will work predominantly in Workfront, the current departmental project management software as a system administrator.  He or She will support the continued development of processes utilizing Workfront and identify opportunities for improvement and enhancement.

 

The PM Software Administrator will coordinate with the Herbalife Nutrition IS team as well as the software vendor to configure, update and manage the general upkeep of Workfront in order to keep the application running as efficiently as possible.

 

This role will report to the Sr. Manager, Program Management in Marketing and Creative Services.

 

DETAILED RESPONSIBILITIES/DUTIES:

  • Serve as the primary point of contact to internal customers by addressing questions, concerns and issues related to the software. The candidate will be proactive in training, follow-up on training and communication of changes.
  • Develop processes and documentation as it pertains to Workfront
  • Serve as a vendor liaison by reporting any issues and working with vendor support to resolve any issues
  • Perform key account management activities such as user setup, password reset, access level change, licensing changes
  • Create and QA reports and dashboards within Workfront
  • Create and update custom forms and templates
  • Create and refine workflows and process documentation as needed
  • Troubleshoot bugs and issues
  • Contribute to the knowledge base by creating documentation on best practices as it pertains to the usage of the project management software application
  • Provide PM software application training to new and existing users
  • Monitor incoming requests to support queue
  • Provide insight to project managers in the creation of new product development projects

REQUIRED QUALIFICATIONS:

 

Skills:

  • The ideal candidate enjoys learning, has proven analytical and troubleshooting skills.
  • Highly organized with exceptional attention to detail
  • Strong time management skills as you’ll have multiple priorities to focus on in a week than often changes based on project demands
  • Must be a leader and self-starter that require little direction, as you will be part of a fast paced environment. Strong work ethic and the ability to work autonomously
  • Must have an entrepreneurial mindset – constantly thinking about how to implement the next big thing.
  • Exceptional customer service skills
  • Ability to work under pressure in deadline-driven environment
  • Excellent analysis skill and the ability to develop processes and methodologies
  • Must have superior verbal and written communication skills. Demonstration of good judgment; ability to know when to listen vs. ask questions
  • Ability to organize workload for effective, timely implementation of marketing campaigns and programs
  • Strong commitment to quality, process, and meeting established objectives
  • High level of proficiency with Microsoft Word, Excel and Power Point
  • Familiarity with concepts of software development lifecycle, lean software development, and customer driven design

Experience:

  • 1-3 years working with other roadmap, project management or ticketing applications such as Percolate, Jira, MS project

Education:

  • Bachelor’s degree in computer science, or relevant field of experience required 

PREFERRED QUALIFICATIONS:

  • 1-2+ years professional experience as a Functional System Administrator / Configuration Manager / Solution Architect / Project Manager / Consultant / Technical Support Rep
  • 3+ years Workfront experience in a technical support capacity
  • Working knowledge in Workfront solutions as a customer, partner, or employee highly desirable
  • Demonstrated experience in planning, organizing, prioritizing and executing projects of varying complexity and delivering them within specified timeframes and budgets
  • Experience of working in an agency or other Marketing environment a plus

 

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