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180930 Requisition #
Thanks for your interest in the Service Desk Analyst position. Unfortunately this position has been closed but you can search our 111 open jobs by clicking here.
 
REQUIRED QUALIFICATIONS:
 
 
Skills:
  • Complete understanding of all Service Desk functions
  • Writing knowledgebase cases and FAQ’s (frequently asked question) documentation for IT and external users
  • Windows XP/ 7 / 8, MS Office, Outlook, other Windows applications in a Microsoft Active Directory environment and iOS devices
  • Ability to perform system administrator tasks
  • Superior customer service skills
  • Strong written and verbal communication skills to clearly communicate with management,   IT staff and the end user community.
  • Ability to manage multiple issues in a fast-paced dynamic environment
  • Excellent listening skills with ability to evaluate and diagnose issues remotely
  • Ability to interact effectively at all levels with sensitivity to cultural diversity.
 
 
Experience:
 
  • 2+ years’ experience in a Service Desk in a medium to large global corporate environment
  • 3 - 4 years customer service experience
 
Education:
  • AA degree in a technical/business discipline or 2 to 4 years practical technical/functional experience and or equivalent work experience.
 
 
 
PREFERRED QUALIFICATIONS:
 
 
Experience:
 
  • 1 + years’ experience on Oracle Application 11.5.10 or higher with the ability to troubleshoot end-user basic screen error for different modules: Order Management (OM), Supply Chain (INV and PO), and Financial (AP, AR, and GL)
  • Network Operations Experience
 
Education:
  • BS Degree in Computer Science or related field
  • HDI (Help Desk Institute) Certification
  • ITIL Certification (V3 or higher)
  • A+  Certification
 
 
 
 

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