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Sr. Desktop Support Technician

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IS
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180909 Requisition #
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About Herbalife Nutrition

 

Herbalife Nutrition is a global nutrition company whose purpose is to make the world healthier and happier.  We have been on a mission for nutrition - changing people's lives with great nutrition products & programs - since 1980. Together with our Herbalife Nutrition independent distributors, we are committed to providing solutions to the worldwide problems of poor nutrition and obesity, an aging population, skyrocketing public healthcare costs and a rise in entrepreneurs of all ages.  Herbalife Nutrition offers high-quality, science-backed products, most of which are produced in Company-operated facilities, one-on-one coaching with an Herbalife Nutrition independent distributor, and a supportive community approach that inspires customers to embrace a healthier, more active lifestyle.

 

Herbalife Nutrition’s targeted nutrition, weight-management, energy and fitness and personal care products are available exclusively to and through dedicated distributors in more than 90 countries.  

Through our corporate social responsibility efforts, Herbalife Nutrition supports the Herbalife Family Foundation (HFF) and its Casa Herbalife programs to help bring good nutrition to children in need. Herbalife Nutrition is also proud to sponsor more than 190 world-class athletes, teams and events around the globe, including Cristiano Ronaldo, the LA Galaxy, and numerous Olympic teams.

Herbalife has over 8,000 employees worldwide, and our shares are traded on the New York Stock Exchange (NYSE: HLF) with net sales of approximately $4.4 billion in 2017. To learn more, visit Herbalife.com or IAmHerbalife.com.


POSITION SUMMARY STATEMENT:

 

The Sr. Desktop Technician will work with various IS Teams to ensure the end users have the tools necessary to efficiently do their jobs. This position will handle all Windows/PC computers and products, including: Desktops, Laptops, peripherals and accessories. May support Senior Level Management both in the office, travel and home environment.

 

DETAILED RESPONSIBILITIES/DUTIES: 

  • Maintain Desktop/PC hardware and software running on local workstations and resolve all hardware/software problems by either fixing the problem or replacing it with a working component.
  • Resolve local and network printing issues from connectivity to maintenance and part replacement.
  • Relocate computer equipment to different users and locations within Herbalife ensuring that connectivity works upon completion of move.
  • Troubleshoot hardware/software, printer and copier issues.
  • Provide installation and support to users for all PC equipment.
  • Provide follow-up contact with the customer and inform customers of the progress of their computer repair while demonstrating excellent customer service skills and communication.
  • Provide installation and support for mobile devices.
  • May attend North American events and have the ability to oversee IS operations if necessary.
  • May support various Executive home PC’s which include upgrades, maintenance and training

REQUIRED QUALIFICATIONS:

 

Skills:

 

  • Comfortable replacing internal components in a PC computers and Mac’s
  • Working knowledge with Mac operating system
  • Working knowledge supporting iPad’s and iPhone’s
  • Working knowledge with Microsoft Windows 7 and Windows 10
  • Working knowledge with Microsoft Office 2010, 365 and other MS Office Products
  • The ability to build system images via MDT or other equivalent software application
  • Comfortable replacing internal components and installing maintenance kits in desktop printers
  • Suggest process improvements on Day to Day activities
  • Evaluate and make recommendations on new equipment

Experience:


  • Minimum 3 years basic Desktop and Laptop hardware and software support
  • Minimum 2 years basic Mobile Device hardware troubleshooting skills
  • Minimum 2 years basic Printer maintenance support
  • Minimum 2 years supporting Sr. Level Executive Management 

Education:

 

  • High School Diploma or equivalent
  • A+ Certification

 

PREFERRED QUALIFICATIONS:

 

  • Bachelors degree in Computer Science or related field
  • Cisco CCNA
  • Microsoft Certified Engineer
  • Minimum 1 year experience in Cisco Port configuration
  • Minimum 1 year experience in Ricoh Copier support

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